1 reviews | Active since Feb 2010
Telkom & Seemingly ***** Trudon Company
<p>Just over a year ago, a gentleman called me saying he was from a company called Trudon and wanted our company to list in yellow pages. I told him I wasn't interested but he insisted on sending me information to look at. I told him that was fine. An email from Trudon came in and I didn't even bother to read it but little did I know that it was upon me to reply rejecting the offer until a couple of months later when I noticed that there were monthly additions onto my Telkom bill. I contacted Telkom and they told me it was Trudon and I had to sort it out with them. After a long hassle with Trudon, who were now placing all the responsibility on me, they agreed to terminate 'my contract'. That did not happen, deductions went on and after more to-and-fros, they refunded me. During this time, I received my bills directly from email addresses of Telkom employees rather from the system as I usually do and it was after I complained that I received a proper bill from Telkom with Trudon deductions not showing. That was months ago and all seemed to have been sorted out.</p> <p> </p> <p>Now my latest bill has an additional R499 for "Directly entries'. On calling Telkom, they say it's Trudon. I don't have a contract with Trudon and it puzzles me how Telkom bills money for a third-party company without the approval or consent of customers. I wonder if this Trudon company has something to do with some people within Telkom. To me their actions appear fishy and probably **********. I wonder how many people have unknowingly fallen prey to the activities of Trudon. Maybe this is something that needs to be looked into.</p> <p> </p> <p>In all this, Telkom washes itself of responsibility yet it's Telkom that bills this amount. I think there's something terribly shady with Trudon and more so, its relationship with Telkom.</p> <p> </p>
Good Day Stephen,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson
Good Day Stephen,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson
That response from Trudon means absolutely nothing to me and does not change my contents above or my overall perception of Trudon.
Stephen.
That response from Trudon means absolutely nothing to me and does not change my contents above or my overall perception of Trudon.
Stephen.
