JT
Joeline T

1 reviews | Active since Apr 2014

02 Feb 2016, 15:45

Still pay for an account that was cancelled

My husband registered for his company to be listed in the yellow pages, then 1 year later when the contract was due for renewal he informed Trudon (via a telephone call that was recorded and held by Trudon) that he doesn't want to renew the contract. Now more than 1 year ago, we are still paying for that service we cancelled because Trudon and Telkom is both *********** to sort it out between the 2 parties. <br> Each and every month there is a problem with this account. Each month we fight a battle and have to pay a certain amount to sort it out, then the next month come again and we owe them R4000 again. I have never in my life seen such *********** people. When you ask Trudon to contact you they just ignore you. This is PATHETIC and I will NEVER recommend Trudon nor Telkom to any of my friends and family! PATHETIC!!!!! And I am sure after this message our issues will still not be sorted out!

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Replies (2)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply03 Feb 2016, 15:42
Official
Hello Joeline123,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies. We will be in contact shortly.

Regards,

Charnene Basson
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply03 Feb 2016, 15:42
Official
Hello Joeline123,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies. We will be in contact shortly.

Regards,

Charnene Basson