SHOCKING SHOCKING SERVICE

I have struggled for 5 months to get my query resolved, after having paid my Telkom every single month on time , I got hit with a R4500 account from them , when I queried the charges, they confirmed that they were from Trudon.

I called Trudon and asked them to indicate what the charges were for and they told me that I must just pay it , because Telkom changed our account number and didnt inform them so that the billing could be updated for 4 months.

When i requested that they give me a detailed break down of the charges, i was instructed to send through all my statements so that they can investigate the matter. I did this and have followed up ever since. To point where two weeks ago the agent who had been helping me the entire time , told me she had never heard of me and that she had never spoken to me. THIS IS THE FINAL STRAW.

I email and email and nothing ever happens there and surely you can tell me that in 5 months no one has become any wiser. If Telkom changed everyones account numbers, how did the business survive the 4 months no-one paid .....

Can someone please assist with this matter so we can have it resolved once and for all or shall i rather take to social media ?

Regards