******** & **********

Trudon sales rep contacts my office when one can barely hear what is been said due to a horrible line.

He then requests to speak to the owner of the line, which he was told was not available.

Then ends up speaking to our new sales person who is not even the account holder to verify our account information on our existing white pages ad.

The rep continues to finalize the call by speed reading the POPI act at the end of the conversion with a price mixed in-between which one can barley make out what is been said (listen to this twice to try and make out what was said - also making it sound like product currently in place), then all of a sudden one gets billed an extra R620 per month on Telkom account for INFO 2050 & WEB 2050.

There was no part of the conversion where the so called ********* REPRESENTATIVE for TRUDON YELLOW PAGES even stipulates that your current WHITE PAGES is X-Amount and for the add-on of INFO 2050 & WEB 2050, this will be an extra cost of R620.00 per month.

As mentioned I had to listen to the recorded conversation kindly provided by TRUDON 2 to 3 times to try and make out what was said - and they seem to think this is binding. LOL

1. Account Owner was not contacted directly for AUTHORIZATION, even knowing TRUDON my direct contact details on hand from past contracts that had to be completed, signed and emailed to them. 2. A new staff member with NO-AUTHORATION and who is not even the account holder gave then authorization.....REALLY.

I am actually in the process of taking TRUDON on legally. If there is anyone who is sitting in the same boat for authorized billing via TRUDON, please contact me via email with your contact details: ***

Maybe a class action lawsuit is required, to let them catch a wake up.

Also remember, that when you get your Telkom account, and refuse to pay for the Unauthorized Charges, Telkom suspends your services (even if you settle your normal amount and deduct the unauthorized amount) until account is paid in full, so this ends up costing your business money and interest on arrear amounts.

What complete ******* we have to deal with - COMPLETE **********.

Telkom account number: ***