Sales rep dupes ground level staff to make a sale

On 28 May we realised that we were being billed R520,98 for an unknown service via Telkom bill. Telkom could give me no indication as to what it was for and gave me Trudon's number. THey confirmed. Our receptionist unwittingly \entered into a contract"with Trudon. The man didn't say he is not from Telkom itself. He at NO point asked to speak to someone who makes financial decisions and NO COST was mentioned - I listened to the \""oral agreement\"". Trudon fails and/or refuses to reimburse me for the ******** deductions already made via our Telkom bill. Telkom also cut our lines because we refused to pay the ******** charles levied. We had to pay reconnection. Disgusting! AND Telkom owns 65% of Trudon but they're quick to tell you they can do NOTHING about the charges. Uncouth and ********** business practices. Train your staff to act responisibly and reimburse our monies. """