DC
Darryl C

1 reviews | Active since Aug 2016

17 Aug 2016, 06:29

Repeating my self does not help!

<p>After selling my business back in 2013, I notified all creditors that I no longer was the owner of the business.</p> <p>The next account still came to me and I made contact with Trudon to speak to the new owners and left it at that.</p> <p>I then received another account a year later, I then called into Trudon. The consultant whom I spoke to, played me a recording of them (Trudon) speaking to the new owners of the business. In the recording it was stated that they did not want the services any more and it must be cancelled. The consultant told me not to worry, "they will sort it out"</p> <p>Since then I have received another account, I have emailed Trudon requesting them to sort it out. The only correspondance I have had back from them is an automated message saying that they have received my email and they will get back to me as soon as possible. This tells me that they received my email, but what they have done with it is a mystery! </p> <p> </p> <p>At least we know their invoicing department functions, pitty no one else seems to do their job at Trudon!</p> <p> </p> <p>#BeyondGatfol!</p>

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply17 Aug 2016, 09:31
Official

Good Day Darryl,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies. We will be in contact with you shortly.

Kind Regards,

Charnene Basson