TW
Tracey W

1 reviews | Active since Mar 2009

07 Nov 2017, 12:14

Printing an unlisted number in the phone book

My unlisted phone number has been printed in the 2 ********** phone book. I have had an unlisted phone number for more than 20 years. I have an unlisted number for a reason. Trudon refuse to take responsibility for publishing my number and putting my personal safety at risk. They claim it is Telkom's fault and Telkom say it is Trudon's fault and I am left in the middle with no choice but to cancel my land line because I do not want my number in the phone book and there appears to be no solution to my problem. I do not have the R800 quoted to change the number and nor do I feel that I should have to pay as this problem is not of my making!

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply13 Nov 2017, 08:02
Official

Dear Tracy,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and Denise Booysen will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson