Persistent refusal to cancel Telephone directory entries and bad manners from sales person

<p>I have been advertising in the white and yellow pages since I established my business. I have been checking where leads are coming from and very little come from these directories so when asked about renewal, the sales lady Mayo Edith would not back down on my request for cancellation. She tried to get me to advertise on the Yellow Pages online site but I refused. My business comes from the local area paper as well as word of mouth. She then proceeded to insist that people throw away their newspapers. I have had situations where I haven't advertised for two weeks and they have dug out old papers to find my contact details> So, it is obvious that they want to force you to advertise. Last year I requested thye same thing and my adverts went in and I couldn't cancel 'because I had a 12 month contract' which I couldn't cancel. I am a very patient person but she has now made my blood boil on two occassions. She tried to put the phon e down on me when I was trying to tell her that I want acknowledgement of my cancellation request. She very abruptly told me that all calls are recorded so I don't need a letter of cancellation.</p> <p>I feel that i have been harassed unfairly and at the same time with rudeness. When I have been treated in this manner I take umbrage when forced against my wil.</p> <p>Something must be done about this type of service where the sales rep will not back down irrespective of what you have requested. This indicates a lack of respect and intelligence.</p> <p>I encourage others to take note of this as I am now sick and tired of being treated this way</p>