PATHETIC, SHOCKING AND USELESS SERVICE

SHOCKING SHOCKING SERVICE

I have struggled for 10 months to get my query resolved, after having paid my Telkom every single month on time , I got hit with a R4500 account from them , when I queried the charges, they confirmed that they were from Trudon.

I called Trudon and asked them to indicate what the charges were for and they told me that I must just pay it , because Telkom changed our account number and didnt inform them so that the billing could be updated for 4 months.

When i requested that they give me a detailed break down of the charges, i was instructed to send through all my statements so that they can investigate the matter. I did this and have followed up ever since. To point where two months ago the agent who had been helping me the entire time , told me she had never heard of me and that she had never spoken to me. THIS IS THE FINAL STRAW.

I email and email and nothing ever happens there and surely you can tell me that in 10 months no one has become any wiser. If Telkom changed everyones account numbers, how did the business survive the 4 months no-one paid .....

The agent eventually a month ago had a light bulb moment and figured out that there is a credit due etc on the account. Only to close the call a week ago without the matter being resolved

Can someone please assist with this matter so we can have it resolved once and for all or shall i rather take to social media ?

Regards