JM
John M

1 reviews | Active since Mar 2014

09 Nov 2017, 11:21

Pathetic Customer service and no feedback or response

I have phoned several times to cancel the pathetic advertising and crazy fees related to this! I was told to email Customer Services, I have emailed several times since the 27 Sep and just get a standard reply: "We have received your query and will get back to you as soon as we can", but no reply or response or cancellation of the ads!!

0
Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply13 Nov 2017, 08:04
Official

Dear Lukas,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson