PL
Patricia L
1 reviews | Active since Sept 2015
28 Sept 2015, 13:00
NOT LISTENING.
Two directory entries were put on our Telkom statement in May. One was 11 of 12 for 131.00 and I asked them to please discontinue when finished next month. The other was 1 of 1 for 169.00 which we never asked for and know nothing about. So I asked for it to be stopped and to be refunded. I got a reference number and spoke to two separate people whose names I have.<br> It is now end September and the one for 169.00 has finally been stopped but the one I didn't ask for 131.00 is now 3 of 12 for 138.00.<br> How can we stop this ?
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Trudon, Publishers Of The Yellow Pages's replyOfficial
01 Oct 2015, 08:50Hello Pat.,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Trudon, Publishers Of The Yellow Pages's reply01 Oct 2015, 08:50
Official
Hello Pat.,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson