SW
Shani W

1 reviews | Active since Mar 2015

18 Jun 2020, 14:01

Not able to contact anyone about our account

Our Trudon account has moved from Telkom directly to Trudon Yellow Pages. We have attempted to e-mail the sender as well as call their offices and our Advertising Consultant without success. Our last contract expired in February 2020 and no-one has contacted us to discuss any changes or cancellations yet they have sent us a huge bill. We have dealt with Lebohang Modikoa, Roderick Smale and have attempted to contact our Sales Consultant, Angelique Becker, both telephonically and via e-mail with no response other than an e-mail from Roderick advising that somebody would contact us shortly. As there has been no new contract signed, it would be ******** for Trudon to debit any of our accounts and we would like to make that very clear.

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply13 Jul 2020, 09:00
Official
Thank you for reaching out to us regarding your complaint

We appreciate your comments and be rest assured that customer satisfaction is our top priority. The matter is being investigated with immediate effect and we will be contacting you shortly to discuss it further.

Please accept our sincere apologies for any inconvenience caused

Kind regards
Harriet