BM
BRETT M

1 reviews | Active since Jul 2010

15 Feb 2017, 11:14

No Service

<p>Sent numerous e-mails to ********** so at to remove a service from my account. Every time i send a mail i receive an automated response stating that "We have received your query and will get back to you as soon as we can", Well sent a mail the 31st Jan 17, 08th Feb 17 and again on the 13th Feb 17 and todate still awaiting a response. Tried calling on the 14th & 15th Feb 2017 on ********** to complain, only to receive an automated message from customer care informing me that Trudon's offices will be closed from the Dec 2016 - 03rd Jan 2017 and then the call gets cut. We are now in Feb 2017 and they still have this message on, it sure says a lot about the shockign or should a say non existent service from Trudon. Best they get back to me soonest, failing of which i intent taking the matter further!</p>

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply16 Feb 2017, 08:19
Official

Dear Brett,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson