JJ
June J

1 reviews | Active since Sept 2015

10 Sept 2015, 14:02

No contract

To my horror a debt collector called me with an outstanding Telkom account of R5000+<br> In February 2013, we sold our business and cancelled all Telkom services. On the latest statement of January 2014 I am being billed for 2011 and 2013 WP and YP and Web2050 and Info2050!!!! What? I recall agreeing to 2011 WP and YP, there is no 2012 billing and then ra-da you started again in 2013- I can assure you with NO consent voice or other as business was on the market from 2012 and to top it all off a new charge for 2014 for web2050 and info2050. <br> First of all this Telkom line was cancelled. Now how do I get rid of this advertising?<br> I have been informed WP and YP were cancelled in April 2014- thank you, more than a year later after I requested it.<br> How do I prevent you billing me future for web2050 and Info2050 in the future?<br> Are you going to pay the debt collectors fees since I was handed over for this ******* I never requested nor authorised? I dare you to prove I \updated"my details and in so doing I requested this? From a buiness that does not exist? Please contact me because my attempts have been a waste of time and more money!!"""

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply15 Sept 2015, 10:46
Official
Hello Junevan99,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Regard,
Charnene Basson