JM
Jervis M
1 reviews | Active since Jul 2013
12 Aug 2015, 18:29
Never signed up yet I'm being billed
I noticed a charge on my telkom account for my home telephone, I contacted telkom and I was told I need to take up the issue with trudon as they are billing my account. I spoke to an agent they told me to mail them my statement I phoned back a week later nothing was done, I was then told a call was logged and the matter will be resolved and my account credited. I just received my latest statement I have yet to be credited and I have been charged yet again.
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Replies (1)
Trudon, Publishers Of The Yellow Pages's replyOfficial
14 Aug 2015, 11:08Hello Jervis,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Trudon, Publishers Of The Yellow Pages's reply14 Aug 2015, 11:08
Official
Hello Jervis,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson