FP
Francois P

1 reviews | Active since Oct 2016

11 Oct 2016, 16:37

Invoicing **** via Telkom Accounts

<p>These guys keep on invoicing us via Telkom for directory listings that we did not subscribe for. We stopped all listings with Trudon more than a year and a half ago, and it was acknowledged by them. Now suddenly this month we get invoiced via our Telkom Account for an extra R1700, for web and yellow page listings (new 1 year contract opened by Trudon, and we get billed monthly) – without our permission.</p> <p>Telkom bills us, but they can’t assist us with the problem – only Trudon can assist. The phones at Trudon keeps on ringing without any answer… this is one big **** with them hiding behind the Telkom invoicing machine.</p> <p>And if you don’t pay Trudon, Telkom cuts your telephone service.</p>

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply13 Oct 2016, 09:28
Official

Good Day Francois,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson