CK
Cheryl K

1 reviews | Active since Jul 2015

03 Dec 2015, 09:20

I have never had Yellow Pages

I have nothing but headaches since requesting a phone line for home so I can get internet but eventually Telkom came to the party and fixed their errors on my side and I know finally and hopefully have this resolved after issues since July 2015. Thank you Telkom for resolving this. BUT AND A BIG BUT I have never ever had Yellow Pages and I never ever requested the Yellow Pages either but they have contintually slapped me with bills and added it to my Telkom account now to the sum of OVER R5000. This of course has also had a direct impact on my credit status due to this incompetence. Telkom have attempted to resolve this and also no joy. I am fuming as you can imaging. I guess this bill yellow pages request and is from someone who had the phone number I have been issued previously as I believe the account goes back to last year. Problem is now I have the bad credit rating. Do I go to FB / Comsumer Watch / Carte Blanche just to get this revolved? I want my credit rating fixed immediately too and a letter of apology which I can present to my bank. Can someone just fix this !!!

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply03 Dec 2015, 13:36
Official
Hello ckeddie,

Thank you for contacting us with regards to your complaint.We fully appreciate your frustrations and give you our absolute assurance that this matter is being investigated without delay.
We will be contacting you telephonically shortly to remedy the situation.Please accept our sincere apologies for any inconvenience caused.

Kind Regards
Roshni Manga