DD
Denver D

1 reviews | Active since Aug 2015

30 Aug 2016, 13:54

I Cancel EVERY MONTH!!!!

<p>I run a business and ofcourse have a telkom telephone line. I have had directory entries for quite some time now and decided that it was no longer needed. i gave Telkom a call about 3 months ago and was told that they do not deal with that and i should call Trudon. Unaware that this company is a waste of time i gave them a call and was told to send an email stating that i want the directory enteries cancelled.</p> <p> </p> <p>THREE MONTHS LATER!!!!!</p> <p> </p> <p>Nothing has been done about the cancellations, and i have now decided to leave Telkom and port to IP calling! BUT! My business line cannot be ported because of my unpaid account which i refuse to pay until these directory entries are cancelled. All Trudon keeps sending me is thank you emails, telling me they will contact me as soon as possible...</p>

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply01 Sept 2016, 11:27
Official

Good Day Denver,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies. We will be in contact with you shortly.

Kind Regards,

Charnene Basson