Horrible service

I would like to lay a complaint against telkom and yellow pages. My pensioner mother's line has been cut due to there incompetence to solve a stupid error on there side. She has been billed for directory services since march this year. I personally have e emailed and phoned Telkom and Rika Maharaj at yellow pages for more then 2 months since my mom.wasn't getting any joy. Rika has promised me every time that the matter is being solved. Now my mom's line has been cut over the weekend.. who does that!!!!!! I need them to solve this matter today and reconnect my mom's line without reconnecting fee. I have all the e-mails and ref nr for all the calls.. I am disgusted in the service from both Telkom and yellow pages.. please contanct me not my mother. She is so stressed and upset..