Harmful ********* business

Our company received a phone call from Trudon and we declined a paid listing in the telephone directory. We then later found that the directory listing had been added to our Telkom bill. When enquiring with Trudon, they replayed the telephone conversation where the listing was declined. <br> <br> The service could not be cancelled telephonically and I had to send an email to cancel the service which had been declined. No response has been received, other than an acknowledgement of receipt of the email. <br> <br> I then contacted Trudon telephonically again and confirmed with an employee, Sandra Govender that the service had been cancelled and our company will be refunded. When checking our Telkom bill this month, we are still being billed for a service that we did not request, and have not been refunded.<br> <br> My concerns are:<br> 1. A service that was clearly declined was billed for<br> 2. That the administrative burden of cancellation must be borne by me for a service that was not requested.<br> 3. That the cancellation, confirmed by Trudon, has not been effected.<br> 4. Should ASG not pay for the service, Telkom threaten to suspend the account, which I feel amounts to *********.<br> <br> Will also take it up with the DTI