Frustrating Yellow Pages

In September 2020, I wrote an e-mail to *** to cancel my adverts on yellowpages. I received a response with a ticket number 174539 and that an agent will call me. Indeed someone did call me to confirm that they received my e-mail and that it would be cancelled at the end of the 12 months contract. I did not note the name of the person who called me because I thought it was just a mere confirmation of my e-mail and everything would be cancelled as per my request.

The contract ended on 31 December 2020. I paid all I was meant to pay in December thinking that it was my last payment. To my surprise, I received an invoice in January with a new contract with month 1 of 12 months for yellowpages adverts.

I phoned them on Wednesday, 20 January on ***. There is nobody who answers the phone but instead you get an answering machine asking to send an e-mail to ***. I sent an e-mail and I received a response with a ticket number 199502. However, nobody called me back within 24 hours, as it says on the e-mail.

I called another yellowpages number ***) that I got from their website, but the answering machine said there is nobody to assist me I should call back later which I did, but still the same results.

I have even tried the durban branch of yellowpages, but the number I dialled said it does not exist.

I have been trying to get to speak with someone from yellowpages but with no success.

Please help to get my yellowpages account cancelled as soon as possible.

Dr Mandla Qoboshiyane e-mail: *** Cell: ***