Frustrating Trudon Employee

I have been dealing with a lady named Harriet Mdluli from Monday 25 January 2021 but there has not been any progress regarding my issue.

From a voice-clip supp**** by Trudon they phoned me on 1 September 2020 to confirm if my business details are still the same. I confirmed that everything was still the same. Apparently that call was to renew my contract for 2021, even though this was not made distinctly clear during the call. I then e-mailed them on 14 September 2020 to cancel my contract. She, that is, Harriet Mdluli rep**** via e-mail on 15 September 2020 informing that my contract would be cancelled at the end of November 2020.

I have shown her this e-mail in a series of e-mail conversations that started on Monday, 25th January 2021. She has acknowledged on the e-mail that my contract was indeed cancelled. All I need from Trudon is to put it in writing and that I don't have to pay my January 2021 Telkom bill. I am baffled as to why this cannot be done.

Please assist me, I am really frustrated.

Dr Mandla Qoboshiyane Cell: *** Tel: *** e-mail: ***