********** Yellow Pages Billing

<p>Since December 2015, I have noticed that an amount of R289.00 has appeared on my account for what are described as “Contracts”. This has continued to be the case from January to April 2016 ( I have not received an account for May).</p> <p> After making enquiries at Telkom I was informed that this monthly amount is being paid to your organisation for listing in the “Yellow Pages”.</p> <p> Based on this, I would like Trudon to explain the legal basis for charging these amounts to my account and to furnish me with a copy of any agreement or contract that has alledgedly been concluded between me and Trudon in this regard. To my knowledge no such agreement exists – and as a private telephone describer I have no use for listing in the Yellow Pages (nor can I find one).</p> <p> Based on this, I would expect Trudon to arrange for the amounts charged to be refunded to me.</p> <p> Furthermore, I must also mention that this is not the first occasion that I have approached your organisation in this regard. In 2015 I went through exactly the same process to secure a refund, which suggests that either your records have never been updated or that mala fides are involved.</p> <p>I e-mailed Trudon "customer care" in this regard on May 13 2016 - and to date have received nothing more than an automated acknowledgement of receipt.</p>