********** and *********** staff

Be aware of Trudon's agents calling you to "confirm" your details. When I informed the agent that I would not renewing telephonically and that he should send me details via e mail of my listing and then I will decide, he promptly just extended my listing and I was billed on my Telkom account. A very helpful lady,( or to I thought at the time ), called Cecile took my call on 12 March wherein I complained that I was charged for a listing which I did not renew. After we both listened to the recording, she agreed that she would arrange that I would be refunded for the March account and that my contract would be cancelled with immediate effect, as was my request. However, on receiving the April account, I did not receive a refund and I was again charged for the listing. Such incompetence.!!! I called on the 9 April and 20 April, but after holding on for 20 min on both these dates, I gave up. Hopefully this 1 star rating should get their attention!!!!