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candy.dormehl candy.dormehl
1 reviews | Active since May 2017
29 Jul 2022, 16:07
*****ULANT BILLING
AFTER RECEIVED A RANDOM EMAIL SAYING :
Dear Valued Customer ( Glasfit ) Subscriber ID: 612**** We thank you for your business and hereby confirm your advertising portfolio as per below information. If any of the information is not correct, please email our customer care team and we will address your queries.
WE DID AUTHORIZE THIS NOR SIGN ANY AGREEMENTS. A CONSULTANT CALLS TO CONFIRM DETAILS ARE THE SAME AND THEN RAMBLES AN AMOUNT AND SAYS ITS PART OF YOUR TELKOM ACCOUNT.
NOWHERE IN THIS CONVERSATION DOES IT SAY YES GO AHEAD PLEASE ETC. WE ARE STILL RECEIVING STATEMENTS AND INVOICES BUT OUR TELKOM WAS CANCELLED IN DECEMBER OF 2021.
I HAVE SENT EMAILS MONTHLY SAYING TO CANCEL,
You sent the cancellation to Telkom now in December/21. The Trudon contract is still billing and cannot be canceled until the billing expires. Your contract will expire in February/22 ( 2 Month left) Regards Ndivhu
When I spoke to you 15 December/21 I did stated that your contract will expire February/22, but since then we never receive any payment from you. Billing rejected from your Telkom account hence Trudon is sending you statement. I can also see that you also renewed the 2021 contract which also started billing March/22 after the 2020 contract expires. Your 2020 contract is still in arrears as you did not December, January and February.
Regards Ndivhu
WE HAVE NOT SPOKEN TO ANY CONSULTANTS NOR HAVE WE AGREED TO ANY RENEWING OF 'CONTRACTS'
THEN THIS EMAIL COMES IN YESTERDAY:
To : Glasfit Trudon Account (Yellow Pages) Ref *** Your account is overdue with R2,450.36 please make payment urgently. Our banking details are: Account Number : 40-5*** Branch : Eastgate Branch Branch Code : 631-205 *** Alternatively, please email me Keabetswe Radebe at *** or phone *** for payment arrangements. Regards, Keabetswe Radebe
CANCEL THESE DAMN CONTRACTS AND REMOVE US FROM ALL AND ANY OF YOUR RECORDS
Helpful (0)
Replies (5)0
Replies (5)
Trudon, Publishers Of The Yellow Pages's replyOfficial
01 Aug 2022, 10:02Good day Candy
I trust this email finds you well
We will be contacting you shortly to discuss and resolve your query.
Our sincere apologies for any inconvenience caused
Kind regards
Yellow Pages Team
I trust this email finds you well
We will be contacting you shortly to discuss and resolve your query.
Our sincere apologies for any inconvenience caused
Kind regards
Yellow Pages Team
Trudon, Publishers Of The Yellow Pages's reply01 Aug 2022, 10:02
Official
Good day Candy
I trust this email finds you well
We will be contacting you shortly to discuss and resolve your query.
Our sincere apologies for any inconvenience caused
Kind regards
Yellow Pages Team
I trust this email finds you well
We will be contacting you shortly to discuss and resolve your query.
Our sincere apologies for any inconvenience caused
Kind regards
Yellow Pages Team
cc
Kindly advice our office within 14 (fourteen) working days of the date hereof, the options available to you, of how this debt will be settled. Failure to do so will result in this account being handed over to our attorneys for collection. Your account will be blacklisted with ITC without any further notification. All costs shall be for your account.
candy.dormehl candy.dormehl's updateReviewer Update
01 Aug 2022, 11:02THIS IS THE EMAIL SENT THIS MORNING FROM TRUDON, MIRACULOUSLY THE AMOUNT HAS GONE FROM R2450.36 TO R5559.11 OVER NIGHT. NO ONE HAS CALLED ME YET TO RESOLVE THIS AND INSTEAD WE ARE THREATENED WITH BLACKLISTING. THIS IS *****!!!
Glasfit
Sent by E-mail:
01/08/2022
Dear Sir / Madam
FINAL REMINDER AND BLACKLISTING NOTICE
Account Reference: Glasfit - ***
You are hereby notified that your account held with Trudon (Pty) Ltd t/a Yellow Pages is overdue and we therefore demand from you immediate payment of the sum of R 5,559.11
in respect of advertising services rendered which you have to date failed to pay.
In terms of the National Credit Act N0 34 of 2005, I am obliged to advise you, as per the requirements of section 129 and 130 of the said Act, that you may approach for guidance a debt counsellor, alternative dispute resolution agent, consumer court or ombudsman with jurisdiction, with the intent that the parties resolve any dispute under the agreement or develop and agree on a plan to bring the payments under the agreement up to date.
Kindly advice our office within 14 (fourteen) working days of the date hereof, the options available to you, of how this debt will be settled. Failure to do so will result in this account being handed over to our attorneys for collection. Your account will be blacklisted with ITC without any further notification. All costs shall be for your account.
Our banking detail for direct payments is:
Bank: ABSA
Account No: 4055-011-234
Branch : Eastgate
Branch Code : 631-205
Reference : ***
If you have paid, kindly e-mail *** to enable us to update our records promptly.
Yours faithfully
Keabetswe Radebe
Credit Controller
Trudon (Pty) Ltd t/a Yellow Pages | Gauteng | South Africa
Phone: ***
cc
candy.dormehl candy.dormehl's update01 Aug 2022, 11:02
Reviewer Update
THIS IS THE EMAIL SENT THIS MORNING FROM TRUDON, MIRACULOUSLY THE AMOUNT HAS GONE FROM R2450.36 TO R5559.11 OVER NIGHT. NO ONE HAS CALLED ME YET TO RESOLVE THIS AND INSTEAD WE ARE THREATENED WITH BLACKLISTING. THIS IS *****!!!
Glasfit
Sent by E-mail:
01/08/2022
Dear Sir / Madam
FINAL REMINDER AND BLACKLISTING NOTICE
Account Reference: Glasfit - ***
You are hereby notified that your account held with Trudon (Pty) Ltd t/a Yellow Pages is overdue and we therefore demand from you immediate payment of the sum of R 5,559.11
in respect of advertising services rendered which you have to date failed to pay.
In terms of the National Credit Act N0 34 of 2005, I am obliged to advise you, as per the requirements of section 129 and 130 of the said Act, that you may approach for guidance a debt counsellor, alternative dispute resolution agent, consumer court or ombudsman with jurisdiction, with the intent that the parties resolve any dispute under the agreement or develop and agree on a plan to bring the payments under the agreement up to date.
Kindly advice our office within 14 (fourteen) working days of the date hereof, the options available to you, of how this debt will be settled. Failure to do so will result in this account being handed over to our attorneys for collection. Your account will be blacklisted with ITC without any further notification. All costs shall be for your account.
Our banking detail for direct payments is:
Bank: ABSA
Account No: 4055-011-234
Branch : Eastgate
Branch Code : 631-205
Reference : ***
If you have paid, kindly e-mail *** to enable us to update our records promptly.
Yours faithfully
Keabetswe Radebe
Credit Controller
Trudon (Pty) Ltd t/a Yellow Pages | Gauteng | South Africa
Phone: ***
Trudon, Publishers Of The Yellow Pages's replyOfficial
02 Aug 2022, 10:16Good day
The matter will be investigated shortly.Apologies for the delay
regards
Yellow Pages team
The matter will be investigated shortly.Apologies for the delay
regards
Yellow Pages team
Trudon, Publishers Of The Yellow Pages's reply02 Aug 2022, 10:16
Official
Good day
The matter will be investigated shortly.Apologies for the delay
regards
Yellow Pages team
The matter will be investigated shortly.Apologies for the delay
regards
Yellow Pages team
cc
WHERE DID WE RENEW ANY NEW CONTRACT WITH TRUDON FOR 2022 - WE DID NO SUCH THING NOR DID WE SIGN ANYTHING.
AFTER RECEIVING INVOICES MONTHLY FROM TRUDON I SENT AN EMAIL ATTACHED WITH ALL MY CANCEL EMAILS TO GET THIS RESPONSE - 05/07/2022
candy.dormehl candy.dormehl's updateReviewer Update
02 Aug 2022, 15:39THIS IS THE RESPONSE WE RECEIVE AFTER YOU INVESTIGATION
Hi Glasfithazyview,
I have submitted your cancellation for the 2021 renewal but is was rejected.
I have submitted your cancellation for the 2021 renewal but is was rejected.
Please see email below.
I have also attached the voice recording for the renewal.
Regards
Ndivhu
EMAIL RESPONSE SENT BACK 13/12/2021 - AFTER THE SAME TWO RECORDINGS WERE EMAILED TO US
EMAIL RESPONSE SENT BACK 13/12/2021 - AFTER THE SAME TWO RECORDINGS WERE EMAILED TO US
No where in these recordings did you advise on costs involved, you just asked us questions and Daniel does say that he would check our Telkom account first. Nowhere does it give you permission to bill us.
We have since cancelled our Telkom Accounts and have no interest in WHITE or YELLOW PAGES.
Thank you
EMAIL RECEIVED ON THE 15/12/2021
EMAIL RECEIVED ON THE 15/12/2021
Hi Glasfithazyview,
I am sorry for my Mistake I sent the wrong recording. Please find the correct v/a attached dated 22 September/20.
I am sorry for my Mistake I sent the wrong recording. Please find the correct v/a attached dated 22 September/20.
Regards
Ndivhu
IN THIS VOICE NOTE SHE TELLS US WE PAY R279 ON OUR TELKOM ACCOUNT FOR BOTH WHITE AND YELLOW PAGES. INCREASE IS R293 FROM JANUARY 2021FOR BOTH WHITE AND YELLOW.
I ALSO GAVE HER THE CORRECT NUMBER WHICH WAS MEANT TO BE AMENDED YET THE ADVERT ON THEIR SITE IS STILL INCORRECT REGARDLESS.
WE THEN EMAILED THE BELOW REGARDING TELKOM AND TRUDON
IN THIS VOICE NOTE SHE TELLS US WE PAY R279 ON OUR TELKOM ACCOUNT FOR BOTH WHITE AND YELLOW PAGES. INCREASE IS R293 FROM JANUARY 2021FOR BOTH WHITE AND YELLOW.
I ALSO GAVE HER THE CORRECT NUMBER WHICH WAS MEANT TO BE AMENDED YET THE ADVERT ON THEIR SITE IS STILL INCORRECT REGARDLESS.
WE THEN EMAILED THE BELOW REGARDING TELKOM AND TRUDON
Morning,
Please see attached emails detailing the CANCELLEATION of ALL our TELKOM lines and accounts and services. Kindly cancel with immediate effect.
@*** – please confirm that ALL Telkom lines along with services have been cancelled.
@'Tholoana Ngaka (TN)' – you have sent me an email as per attached stating all services cancelled – REF ***A
Thank you
TO WHICH WE GOT A RESPONSE ON THE SAME DAY:
TO WHICH WE GOT A RESPONSE ON THE SAME DAY:
Hi Glasfithazyview,
You sent the cancellation to Telkom now in December/21. The Trudon contract is still billing and cannot be canceled until the billing expires.
You sent the cancellation to Telkom now in December/21. The Trudon contract is still billing and cannot be canceled until the billing expires.
Your contract will expire in February/22 ( 2 Month left)
Regards
Ndivhu
I THEN SAID THEY ARE TO CANCEL IMMEDIATELY
I THEN SAID THEY ARE TO CANCEL IMMEDIATELY
Hi Glasfithazyview,
It will be canceled in February/22. I will also note it down that you do not wish to be contacted anymore.
It will be canceled in February/22. I will also note it down that you do not wish to be contacted anymore.
Regards
Ndivhu
THEN JANUARY A STATEMENT/ INVOICE AMOUNT ARRIVES FOR TWO AMOUNTS - R441.60 AND R232.30 DATED 31/01/2022 - THIS WAS NOT STATED BY AGENT ON VOICE CLIPS EMAILED TO US IN DEC - INCREASE IS R293 FROM JANUARY 2021
RESPONSE 10/02/2022
THEN JANUARY A STATEMENT/ INVOICE AMOUNT ARRIVES FOR TWO AMOUNTS - R441.60 AND R232.30 DATED 31/01/2022 - THIS WAS NOT STATED BY AGENT ON VOICE CLIPS EMAILED TO US IN DEC - INCREASE IS R293 FROM JANUARY 2021
RESPONSE 10/02/2022
Hi Glasfithazyview,
The cancellation email was sent in December/09/21. The 2021 billing was still billing. The billing rejected on the Telkom account December/21. The account is in arrears for two Month. You had already renewed you 2022 contract which has not started billing . when you send in your cancellation requested the book was already closed. Final extrat for the Mpumalanga Directory was 26 September/21. Please note that the print contract is a 12 Month contract and can not be canceled unless the contract expires or it has been settled.
The cancellation email was sent in December/09/21. The 2021 billing was still billing. The billing rejected on the Telkom account December/21. The account is in arrears for two Month. You had already renewed you 2022 contract which has not started billing . when you send in your cancellation requested the book was already closed. Final extrat for the Mpumalanga Directory was 26 September/21. Please note that the print contract is a 12 Month contract and can not be canceled unless the contract expires or it has been settled.
Regards
Ndivhu
WHERE DID WE RENEW ANY NEW CONTRACT WITH TRUDON FOR 2022 - WE DID NO SUCH THING NOR DID WE SIGN ANYTHING.
AFTER RECEIVING INVOICES MONTHLY FROM TRUDON I SENT AN EMAIL ATTACHED WITH ALL MY CANCEL EMAILS TO GET THIS RESPONSE - 05/07/2022
Hi Glasfithazyview,
When you sent the cancellation email, The book was already closed and the billing had already started hence we couldn't cancel the contract.
When you sent the cancellation email, The book was already closed and the billing had already started hence we couldn't cancel the contract.
Regards
Ndivhu
Hi Candy.
When I spoke to you 15 December/21 I did stated that your contract will expire February/22, but since then we never receive any payment from you. Billing rejected from your Telkom account hence Trudon is sending you statement.
I can also see that you also renewed the 2021 contract which also started billing March/22 after the 2020 contract expires. Your 2020 contract is still in arrears as you did not December, January and February.
Regards
Ndivhu
On Wed, 6 Jul at 8:54 AM , Glasfithazyview <***> wrote:
EXTERNAL EMAIL: Do not click any links or open any attachments, unless you trust the sender and know that the content is safe.
Your email as per attached, stated that contract expired Feb 2022. Why am I being billed.
Hi Glasfithazyview,
You sent the cancellation to Telkom now in December/21. The Trudon contract is still billing and cannot be canceled until the billing expires.
Your contract will expire in February/22 ( 2 Month left) Regards Ndivhu
06/07/2022-
Your contract will expire in February/22 ( 2 Month left) Regards Ndivhu
06/07/2022-
We did not renew this, nothing was sent or signed. – CANCEL ALL IMMEDIATELY
Thank you
| CANDY Steyn Franchisee Glasfit Hazyview
Hi Glasfithazyview,
I will cancel the renewal but you also need to settle the 2020 contract.
I will cancel the renewal but you also need to settle the 2020 contract.
Regards
Ndivhu
cc
candy.dormehl candy.dormehl's update02 Aug 2022, 15:39
Reviewer Update
THIS IS THE RESPONSE WE RECEIVE AFTER YOU INVESTIGATION
Hi Glasfithazyview,
I have submitted your cancellation for the 2021 renewal but is was rejected.
I have submitted your cancellation for the 2021 renewal but is was rejected.
Please see email below.
I have also attached the voice recording for the renewal.
Regards
Ndivhu
EMAIL RESPONSE SENT BACK 13/12/2021 - AFTER THE SAME TWO RECORDINGS WERE EMAILED TO US
EMAIL RESPONSE SENT BACK 13/12/2021 - AFTER THE SAME TWO RECORDINGS WERE EMAILED TO US
No where in these recordings did you advise on costs involved, you just asked us questions and Daniel does say that he would check our Telkom account first. Nowhere does it give you permission to bill us.
We have since cancelled our Telkom Accounts and have no interest in WHITE or YELLOW PAGES.
Thank you
EMAIL RECEIVED ON THE 15/12/2021
EMAIL RECEIVED ON THE 15/12/2021
Hi Glasfithazyview,
I am sorry for my Mistake I sent the wrong recording. Please find the correct v/a attached dated 22 September/20.
I am sorry for my Mistake I sent the wrong recording. Please find the correct v/a attached dated 22 September/20.
Regards
Ndivhu
IN THIS VOICE NOTE SHE TELLS US WE PAY R279 ON OUR TELKOM ACCOUNT FOR BOTH WHITE AND YELLOW PAGES. INCREASE IS R293 FROM JANUARY 2021FOR BOTH WHITE AND YELLOW.
I ALSO GAVE HER THE CORRECT NUMBER WHICH WAS MEANT TO BE AMENDED YET THE ADVERT ON THEIR SITE IS STILL INCORRECT REGARDLESS.
WE THEN EMAILED THE BELOW REGARDING TELKOM AND TRUDON
IN THIS VOICE NOTE SHE TELLS US WE PAY R279 ON OUR TELKOM ACCOUNT FOR BOTH WHITE AND YELLOW PAGES. INCREASE IS R293 FROM JANUARY 2021FOR BOTH WHITE AND YELLOW.
I ALSO GAVE HER THE CORRECT NUMBER WHICH WAS MEANT TO BE AMENDED YET THE ADVERT ON THEIR SITE IS STILL INCORRECT REGARDLESS.
WE THEN EMAILED THE BELOW REGARDING TELKOM AND TRUDON
Morning,
Please see attached emails detailing the CANCELLEATION of ALL our TELKOM lines and accounts and services. Kindly cancel with immediate effect.
@*** – please confirm that ALL Telkom lines along with services have been cancelled.
@'Tholoana Ngaka (TN)' – you have sent me an email as per attached stating all services cancelled – REF ***A
Thank you
TO WHICH WE GOT A RESPONSE ON THE SAME DAY:
TO WHICH WE GOT A RESPONSE ON THE SAME DAY:
Hi Glasfithazyview,
You sent the cancellation to Telkom now in December/21. The Trudon contract is still billing and cannot be canceled until the billing expires.
You sent the cancellation to Telkom now in December/21. The Trudon contract is still billing and cannot be canceled until the billing expires.
Your contract will expire in February/22 ( 2 Month left)
Regards
Ndivhu
I THEN SAID THEY ARE TO CANCEL IMMEDIATELY
I THEN SAID THEY ARE TO CANCEL IMMEDIATELY
Hi Glasfithazyview,
It will be canceled in February/22. I will also note it down that you do not wish to be contacted anymore.
It will be canceled in February/22. I will also note it down that you do not wish to be contacted anymore.
Regards
Ndivhu
THEN JANUARY A STATEMENT/ INVOICE AMOUNT ARRIVES FOR TWO AMOUNTS - R441.60 AND R232.30 DATED 31/01/2022 - THIS WAS NOT STATED BY AGENT ON VOICE CLIPS EMAILED TO US IN DEC - INCREASE IS R293 FROM JANUARY 2021
RESPONSE 10/02/2022
THEN JANUARY A STATEMENT/ INVOICE AMOUNT ARRIVES FOR TWO AMOUNTS - R441.60 AND R232.30 DATED 31/01/2022 - THIS WAS NOT STATED BY AGENT ON VOICE CLIPS EMAILED TO US IN DEC - INCREASE IS R293 FROM JANUARY 2021
RESPONSE 10/02/2022
Hi Glasfithazyview,
The cancellation email was sent in December/09/21. The 2021 billing was still billing. The billing rejected on the Telkom account December/21. The account is in arrears for two Month. You had already renewed you 2022 contract which has not started billing . when you send in your cancellation requested the book was already closed. Final extrat for the Mpumalanga Directory was 26 September/21. Please note that the print contract is a 12 Month contract and can not be canceled unless the contract expires or it has been settled.
The cancellation email was sent in December/09/21. The 2021 billing was still billing. The billing rejected on the Telkom account December/21. The account is in arrears for two Month. You had already renewed you 2022 contract which has not started billing . when you send in your cancellation requested the book was already closed. Final extrat for the Mpumalanga Directory was 26 September/21. Please note that the print contract is a 12 Month contract and can not be canceled unless the contract expires or it has been settled.
Regards
Ndivhu
WHERE DID WE RENEW ANY NEW CONTRACT WITH TRUDON FOR 2022 - WE DID NO SUCH THING NOR DID WE SIGN ANYTHING.
AFTER RECEIVING INVOICES MONTHLY FROM TRUDON I SENT AN EMAIL ATTACHED WITH ALL MY CANCEL EMAILS TO GET THIS RESPONSE - 05/07/2022
Hi Glasfithazyview,
When you sent the cancellation email, The book was already closed and the billing had already started hence we couldn't cancel the contract.
When you sent the cancellation email, The book was already closed and the billing had already started hence we couldn't cancel the contract.
Regards
Ndivhu
Hi Candy.
When I spoke to you 15 December/21 I did stated that your contract will expire February/22, but since then we never receive any payment from you. Billing rejected from your Telkom account hence Trudon is sending you statement.
I can also see that you also renewed the 2021 contract which also started billing March/22 after the 2020 contract expires. Your 2020 contract is still in arrears as you did not December, January and February.
Regards
Ndivhu
On Wed, 6 Jul at 8:54 AM , Glasfithazyview <***> wrote:
EXTERNAL EMAIL: Do not click any links or open any attachments, unless you trust the sender and know that the content is safe.
Your email as per attached, stated that contract expired Feb 2022. Why am I being billed.
Hi Glasfithazyview,
You sent the cancellation to Telkom now in December/21. The Trudon contract is still billing and cannot be canceled until the billing expires.
Your contract will expire in February/22 ( 2 Month left) Regards Ndivhu
06/07/2022-
Your contract will expire in February/22 ( 2 Month left) Regards Ndivhu
06/07/2022-
We did not renew this, nothing was sent or signed. – CANCEL ALL IMMEDIATELY
Thank you
| CANDY Steyn Franchisee Glasfit Hazyview
Hi Glasfithazyview,
I will cancel the renewal but you also need to settle the 2020 contract.
I will cancel the renewal but you also need to settle the 2020 contract.
Regards
Ndivhu
Trudon, Publishers Of The Yellow Pages's replyOfficial
03 Aug 2022, 09:56Good day Candy Steyn
Your query has been forwarded to the supervisor for further assistance ,We will be contacting you shortly when all is done
Kind regards
Trudon Team
Your query has been forwarded to the supervisor for further assistance ,We will be contacting you shortly when all is done
Kind regards
Trudon Team
Trudon, Publishers Of The Yellow Pages's reply03 Aug 2022, 09:56
Official
Good day Candy Steyn
Your query has been forwarded to the supervisor for further assistance ,We will be contacting you shortly when all is done
Kind regards
Trudon Team
Your query has been forwarded to the supervisor for further assistance ,We will be contacting you shortly when all is done
Kind regards
Trudon Team