1 reviews | Active since Jul 2016
*****?
<p>Trudon is without a doubt the worst company I have ever had the misfortune of dealing with.</p> <p> </p> <p>For the fourth or fifth time now they have charged me for directory services, "contracts" on the invoice, that I have never requested or approved. </p> <p> </p> <p>I don't even have a phone and only use the land line for an ADSL service so would never need my number registered in the yellow pages. The cherry on top if that I've been charged for entries for a business I've never even heard of. </p> <p> </p> <p>I now have to spend an inordinate amount of time trying to get hold of Trudon so they can correct my account before Telkom terminates my ADSL service.</p> <p> </p> <p>This is absolutley unacceptable so my next stop will be the police department to lay a charge of *****.</p>
Good Day Wayne,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies. We will be in contact with you shortly.
Kind Regards,
Charnene Basson
Good Day Wayne,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies. We will be in contact with you shortly.
Kind Regards,
Charnene Basson
I wish to acknowledge that Trudon has contacted me, corrected my account and put measures in place to ensure this does not happen again. The service in that regard was excellent.
I hope that this is the end of the saga.
I wish to acknowledge that Trudon has contacted me, corrected my account and put measures in place to ensure this does not happen again. The service in that regard was excellent.
I hope that this is the end of the saga.