IS
Ian S
1 reviews | Active since Jul 2013
05 Jul 2015, 18:09
FORGING A FALSE CONTRACT IN MY NAME
Trudon workers falsified a contract in my name and ensured that Telkom bills me for it.The last 4 and now the 5th month, Trudon colluded with Telkom , to bill me for a contract of R550, that i have no knowledge of.I refused to pay for this **** 5xR550=R2200, and Telkom cut my services a month ago.I have no landline or internet now and wasted a month to try and found out what this **** \contract"on my bill is"
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Trudon, Publishers Of The Yellow Pages's replyOfficial
06 Jul 2015, 14:24Hello Moegvir****,
Thank you for your concerns. We fully appreciate your frustration and give you our absolute assurance that this matter is being investigated without delay. We pride ourselves in responding to customer concerns very quickly and completely agree with you that what you have experienced is inexcusable. Please accept our sincere apologies. We are currently making every effort to ensure that this never happens again. We will be in contact with you shortly, to remedy the situation. Once again please accept our apologies.
Kind regards,
Charnene Basson
Thank you for your concerns. We fully appreciate your frustration and give you our absolute assurance that this matter is being investigated without delay. We pride ourselves in responding to customer concerns very quickly and completely agree with you that what you have experienced is inexcusable. Please accept our sincere apologies. We are currently making every effort to ensure that this never happens again. We will be in contact with you shortly, to remedy the situation. Once again please accept our apologies.
Kind regards,
Charnene Basson
Trudon, Publishers Of The Yellow Pages's reply06 Jul 2015, 14:24
Official
Hello Moegvir****,
Thank you for your concerns. We fully appreciate your frustration and give you our absolute assurance that this matter is being investigated without delay. We pride ourselves in responding to customer concerns very quickly and completely agree with you that what you have experienced is inexcusable. Please accept our sincere apologies. We are currently making every effort to ensure that this never happens again. We will be in contact with you shortly, to remedy the situation. Once again please accept our apologies.
Kind regards,
Charnene Basson
Thank you for your concerns. We fully appreciate your frustration and give you our absolute assurance that this matter is being investigated without delay. We pride ourselves in responding to customer concerns very quickly and completely agree with you that what you have experienced is inexcusable. Please accept our sincere apologies. We are currently making every effort to ensure that this never happens again. We will be in contact with you shortly, to remedy the situation. Once again please accept our apologies.
Kind regards,
Charnene Basson