MC
Magda C
1 reviews | Active since Sept 2015
10 Sept 2015, 15:43
Earo Software: Tel no: ***
I phoned Trudon on 26 August 2015 to query an amount being billed for on our Telkom account. Moya, who assisted me in this matter, agreed and said that he would call me back. I then phoned again on 28 August 2015. The lady answering the call confirmed with Moya where he once again said that he would call me back, still no feedback yet.<br> Our Company did not give any authorization to advertise via Yellow-, White Pages or the Web (I've been told).<br> Our telephone lines have been suspended, needless to say that we have to carry the cost of reconnection fees.<br> On 3 September I mailed there customer services and this was the automated reply ;
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Replies (1)0
Replies (1)Trudon, Publishers Of The Yellow Pages's replyOfficial
11 Sept 2015, 14:42Hello accounts@e,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Trudon, Publishers Of The Yellow Pages's reply11 Sept 2015, 14:42
Official
Hello accounts@e,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
