Don't respond to emails

<p>I was called around beginning Januay 2017 by Patty Peters to check if I wanted to extend my contract, I asked that she email me to see if it is feasible. Since I didn't receive an email, I called in where I was told that the contract of R135 beginning July 2017 was already set up. I sent an email to customer services as well as Patty Peters to advise that the current contract of R112 which ends in June 2017 would be fine but I would like to cancel the R135 contract that begins July 2017. I was told I have till April to cancel this. I have sent 4 emails and to date, Patty has not called me and neither has anyone responded to my emails. I called this morning and was put through to a manager named Aarlien Smith who had a voice recording. The customer services has advised that they have sent emails as well to Patty to call or email me. None of this has been done. How on earth can 1 email take - I sent my 1st email on the 18th January - can some-one please call me and cancel the new contract PLEASE!!!!!!!!</p>