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Annelene T

1 reviews | Active since Jan 2012

03 Nov 2017, 10:47

DISHONEST COMPANY

Trudon added all kinds of charges to our Telkom account. We have tried for a year to get the situation sorted out. They finally gave us a portion of the ********ly added amounts back but not the VAT and interest. On top of that Telkom cut off our lines three times now for these charges and every time they expect us to pay R700 reconnection fee, while our actual account is up to date. When you hear it is Trudon on the line, whack the phone right down in their ear! Trudon - don't even bother responding because I see your responses are copy and paste, just like Sanral's. BIRDS OF A FEATHER ...

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Replies (3)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply03 Nov 2017, 15:31
Official

Dear Annelene,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson

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Annelene T's update03 Nov 2017, 15:42
Reviewer Update
I told you, don't respond with this standard ****. You are obviously incapable of handling complaints.
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply06 Nov 2017, 07:32
Official

Good day Annalene,

Please refer to our email sent directly to your email address *** on Friday the 3rd November 2017 at 3:13pm.

Regards,

Charnene