1 reviews | Active since Oct 2015
Debit ****
<p>I have also fallen victim to this company and their partenership with Telkom. Since November 2016 I have been billed on my Telkom account for a Trudon White Pages directory service I never requested. Since Telkom refuse to remove this and made it my problem to try and get it cancelled. I have tried contacting Trudon in writing but at best you will get is an automated response and nothing comes of it. I phoned them and was advised to send an email to cancel this service but when following up a week later the ref number does not even show on their system. In the meantime the amounts are happily added to my account by their Telkom partners in crime. </p>
Dear Christo,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and Neil Frere will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson
Dear Christo,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and Neil Frere will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson
Trudon did respond to my review and I was phoned by Neil on 24/3/2017 notifying me that the problem was rectified and will reflect on my next Telkom bill. Will update if this is indeed the case.
Trudon did respond to my review and I was phoned by Neil on 24/3/2017 notifying me that the problem was rectified and will reflect on my next Telkom bill. Will update if this is indeed the case.
Neil held true to his word. My Telkom account was credited for the amount that was due to the incorrect Trudon contract deductions that was added to my Telkom account.
Neil held true to his word. My Telkom account was credited for the amount that was due to the incorrect Trudon contract deductions that was added to my Telkom account.