Day light ******t?!

Good day,

I notice that this is a common occurrence. Billing as you wish.

We received our Telkom account to notice a R 349 on this account that we didn't authorize.

My husband visited the Telkom branch on 20 of September, raised a case ***8. To which we have had no reply to date.

On 23 September, we sent the below email, also to which we have had no reply.

Good day,

We have an account where we are billed R 374 a month for yellow pages, refer to account ***. On another Telkom bill this month we were billed R 349 for directory entries , refer to account ***.

The value of R 349 on the account ***, what is this for? Who authorised this. I note that on account ***. I should be on payment 12/12 soon. Please confirm how I can cancel this contract. I do not wish to proceed with this.

Kind regards Stuart

Today we received a sales call from Lucien. He was keen to sell us something but when we explained the problem, the call was miraculously cut off. Surprise. He didn't call back either.

Please attend to this matter urgently before I take this further via the Consumer Protection Act.