MvdW
Marius van der Walt

1 reviews | Active since Mar 2009

13 Oct 2015, 15:34

Contract intiated without my consent

I got an invoice form Trudon. I never agreed that the service must continue as I was waiting for more information from them. They never contacted me with said information but acknowledged that my account manager would contact me to discuss my requirements. They never did contacted me, just sent me an invoice for 6 odd months.<br> <br> This is ridiculous. be careful people. The account number they provided now only is ***<br> <br> Also funny how I only get an invoice now. I have many emails to them stating that they must wait, I have not signed the keywords they requested so how can they just go ahead without my signature.<br> <br> Wow!

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply15 Oct 2015, 13:32
Official
Hello mariusvd,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Regard,
Charnene Basson