1 reviews | Active since Jul 2015
Continuous billing of charges after service cancel
Dear Trudon (Yellow Pages)<br> <br> <br> <br> <br> As stated on numerous occasions we have cancelled our service with yellow pages. We have stated this on so many occasions that we have cancelled and have written to you, called you telephonically, spoken to your numerous agents and YOU have agreed with me that we have cancelled the services, yet to continue to bill me for charges.<br> <br> <br> <br> <br> Now all of a sudden we are billed for services because of your lack of controls and proper billing services? This is contrary to the consumer protection act and contrary to legislation. We will / and refuse to entertain this bad sort of behaviour from your company. <br> <br> <br> <br> <br> Please write this off, as this is your system error issues and bad communication between sales and finance that needs to be resolved internally at yellow pages. <br> <br> <br> <br> <br> I cannot be harassed for charges that we have been accused of owing - this is cold calling and not at all appropriate.<br> <br> <br> <br> <br> I have also laid a complaint on hello peter regarding this poor service and behaviour.<br> <br> <br> <br> <br> I take it that this will be the last we hear from you on this issue.<br> <br> <br> <br> <br> Thanks <br> <br> Shanita Sam
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies. We will be in contact shortly.
Regards,
Charnene Basson
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies. We will be in contact shortly.
Regards,
Charnene Basson
