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jennajaylange J

1 reviews | Active since May 2016

20 May 2016, 14:25

Cancellation of service

<p>I noticed 3 months ago that we were being charged for directory services. </p> <p>We tried to get these cancelled but were told that we would need to wait the 12 months for it to run out. </p> <p>The amount was +/- R200 so we didnt fight it. </p> <p> </p> <p>We then received about 4 phone calls offering us additional services which we Expressly REFUSED. I just cheked our bill and we are now bein billed R900 per month. WHAT THE HELL. I need answers and a reversal. I even told the operators we are currently trying to get out of our contract so there could be zero confusion. </p> <p> </p> <p>Can soeone please show us the recorded message where we accepted this contract?? </p> <p> </p>

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply24 May 2016, 08:04
Official

Good Day Jenna,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies. We will be in contact with you shortly.

Kind Regards,

Charnene Basson