CANCELLATION OF CONTRACT

WE HAVE ATTEMPTED TO CANCEL OUR YELLOW PAGES AND WHITE CONTRACT FOR THE PAST 2 YEARS NOW AND WE ARE STILL BEING CHARGED ON OUR TELKOM ACCOUNT. NO ONE AT TELKOM CAN HELP...AND AFTER MULTIPLE CALLS AND SENDING LETTERS TO CUSTOMERCARE AT TRUDON WE ARE STILL BEING CHARGED. <br> <br> THE SALES PEOPLE CALL OUR OFFICES AND DO NOT TAKE NO FOR AN ANSWER. WE RUN A SMALL QS PRACTISE AND DO NOT REQUIRE YELLOW PAGES OR WHITE PAGES FOR ADVERTISING AND CANNOT AFFORD OUR TELKOM ACCOUNT BEING DEBITED FOR R500 A MONTH JUST FOR ADVERTISING. <br> <br> ALSO, WE HAVE NOT SIGNED ANY CONTRACTS WITH TRUDON AND YOU GUYS SAY THAT IT IS CONFIRMED TELEPHONICALLY, WELL WHENEVER YOUR AGENTS CALL WE SAY SEND SOMETHING IN WRITING AND WE WILL CONFIRM. IT AGAINST COMPANY POLICY TO BIND THE COMPANY TO CONTRACTS VERBALLY, EVERYTHING MUST BE WRITING. <br> <br> IT IS VERY DISAPPOINTING THAT WE CANNOT EVEN CANCEL THIS CONTRACT VIA TELKOM, AND IF WE DO NOT PAY OUR ACCOUNT THEN WE ARE LIABLE. <br> <br> ALL WE ARE ASKING IS THAT TRUDON REFUND OUR MONEY AND REVIEW THE WAY YOUR CALL CENTER AGENTS CONFIRM CONTRACTS IN FUTURE. THIS IS ******** WHAT YOU ARE DOING.