TP
Tyrell P

1 reviews | Active since Jun 2012

16 Jan 2018, 18:19

Billing when not auhorised and not cancelling after several emails and calls

Trudon has been charging my telkom account for the past 2 months now. I have told them that there has been absolutely no authorisation by myself. This is being charged to my TELKOM account every month without my permission. I contacted Telkom who passed the buck and said I must contact Trudon. Several phone calls and emails and 2 months later and I still have no reprieve and still have over R1000 billed to my Telkom account every month. Trudon have not rep**** to my emails and this is becoming a nightmare to deal with and I believe they deliberately make it impossible to get any solution to the problem. I believe I am by far not the only one with this problem as I have seen several comments and complaints about the exact same problem online.

I demand a full refund of the past 2 months and the contract to be removed off my telephone bill immediately as I am not going to pay these bills.

Ref on my telkom bill as per my emails which I sent are: Ref: ********** 251 Ref: ********** 451

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply17 Jan 2018, 11:28
Official

Dear Tyrell,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies.

Kind Regards,

Charnene Basson