TV
Tanya V
1 reviews | Active since Oct 2015
09 Oct 2015, 12:23
Billed for a service I cancelled
In 2012 I agreed on internet advertising with adword. The consultant assured me that the service is month to month and can be cancelled at anytime. I did not get any business so I cancelled this service within a few months.<br> <br> According to Trudon I now have an outstanding balance of R90 000.00 ..... what a shock. According to Trudon I never cancelled this and the account just continued to bill. Nobody contacted me from 2012 - 2015 to inquiry why this account is not paid and I did not receive a single statement or call from the yellow pages.<br> <br>
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Replies (1)Trudon, Publishers Of The Yellow Pages's replyOfficial
13 Oct 2015, 08:38Hello tanyav777,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Trudon, Publishers Of The Yellow Pages's reply13 Oct 2015, 08:38
Official
Hello tanyav777,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Regard,
Charnene Basson
