SB
Stefan B

1 reviews | Active since Jul 2011

07 Mar 2016, 14:25

Being billed for another entity's contract

I took over ownership of a Telkom landline (residential) after purchasing the property. Neither the previous owner nor Telkom ever mentioned a contract with Trudon on this number. I noticed the item of R119 ex VAT on my Telkom invoices.<br> Since July 2015 I have been trying to get this cancelled. At first I was told (a couple of times) that it would be removed. After another 2, 3 months of it not being cancelled that I have to prove that I was the owner of the property. Still no success. Then that the previous owner had to cancel this. She apparently contacted Trudon, but to no avail. I am still being billed for a contract between two parties that I did not form part on. Telkom apparently has no control over this - although they bill me on Trudon's behalf.<br> <br> It is of course impossible to get hold of someone at Trudon, either via their customer care email address or via telephone. I feel it is nothing less than ********.

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply08 Mar 2016, 12:34
Official
Hello sb101,

hank you for contacting us with regards to the handling of your complaint.

We would like to assure you that at Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies. We will be in contact shortly.

Regards,

Charnene Basson