1 reviews | Active since Jul 2016
Arrogance despite epitome of incompetence
<p>R1300 debited to my telephone account for servicers I didn't want. I visited Telkom, who advised I should contact Trudon. I phoned, no answer. I sent an email, after a week no results. Visited Telkom again, told them they debited my account, they fix it. They logged a "dispute", was going to sent me the "case number", 4 hours later still nothing.</p> <p>Then .... Sunday in Rapport Trudon boasting about collecting R40M just like that....................Where is this country going?</p>
Good Day Andre,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson
Good Day Andre,
Thank you for contacting us with regards to the handling of your complaint.
We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.
We will be reviewing your case with immediate effect and will revert to you as soon as possible in order to address and rectify the issue.
Please accept our sincerest apologies.
Kind Regards,
Charnene Basson
The reply from Trudon is obviously a standard / recurring one. This makes it impersonal and ****.
There is an error in the second sentence. The word "at" should appear in front of "Trudon".
With regards to my first sentence:
- Why didn't Trudon respond to my email of 10 October if they want to offer "best service and treatment" to customers? All I got was a "we received your query" signed by Ndaba Nkomo General Manager, Customer Fulfilment
- What does Trudon mean by "as soon as possible" and "sincerest apologies" - it doesn't make sense if you read the article in Rapport?
I suppose time will tell............
The reply from Trudon is obviously a standard / recurring one. This makes it impersonal and ****.
There is an error in the second sentence. The word "at" should appear in front of "Trudon".
With regards to my first sentence:
- Why didn't Trudon respond to my email of 10 October if they want to offer "best service and treatment" to customers? All I got was a "we received your query" signed by Ndaba Nkomo General Manager, Customer Fulfilment
- What does Trudon mean by "as soon as possible" and "sincerest apologies" - it doesn't make sense if you read the article in Rapport?
I suppose time will tell............