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Nick E

1 reviews | Active since Aug 2009

22 Jun 2016, 21:43

Ambush Marketing

<p>Trudon have a habit of phoning me while I am driving. I have no recollection of agreeing to a mobi-site, my business has no need for such a service and I certainly would not pay R550 a month for it. I have not signed any agreement or knowingly entered into a contract. Well whatever it was, it seems as though I was ambushed into a verbal agreement, or convinced into at least trying it out/cancel at any time. I've now looked at the mobi-site - it's terrible - it's pointless and I do not wish to continue with it. Just cancel it, take it down, refund the charges already levied. I really am not interested in this kind of tactic used by Trudon and it smacks of under-handed business practice.</p>

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Replies (1)
Trudon, Publishers Of The Yellow Pages
Trudon, Publishers Of The Yellow Pages's reply24 Jun 2016, 07:28
Official

Good Morning Nick,

Thank you for contacting us with regards to the handling of your complaint.

We would like to assure you that Trudon we continually strive to ensure our customers get the best service and treatment possible.

We will be reviewing your case with immediate effect and we will revert to you as soon as possible in order to address and rectify the issue.

Please accept our sincerest apologies. We will be in contact with you shortly.

Kind Regards,

Charnene Basson