Adding charges to acc without proper authorisation

Same as every year, a Trudon representative, contacts me and gets told not to renew the account and then simply contacts my store and speaks to a clearly unauthorised person to try and sneak an authorisation through the system. I now have 2 phone numbers with an extra R372 + vat added to them which has been done without my go ahead.<br> <br> I find this practice highly disturbing and can only refer to it as a ********** way of conducting business. Since when is it acceptable to simply contact a business and lead on the person taking the call into agreeing to the terms you are setting out without them even understanding what they are agreeing to. Especially after clearly being told by the business owner that the service is no longer wanted.<br> <br> I expect the lady concerned to be dealt with in a suitable manner. and I am seriously considering laying charges in my personal capacity.