FP
Fiona P

1 reviews | Active since Dec 2014

29 Apr 2015, 12:48

Unacceptable Service

I wish I had checked this site before moving my Adwords business over to Truden. <br> <br> At the end of March, I moved over my Adwords business to Truden. Biggest mistake I have ever made! After allegedly setting up our account, they mistakenly forgot to activate my campaigns. As the biggest generator of leads for my business, I was wondering why the leads had dropped off, only to find out last week, that it was an oversight on their side. After making a huge fuss, they sorted it out, however that does not help that we have potentially lost a month's worth of leads. <br> <br> I checked again today, and we still are not appearing when we do Google searches. I once again brought this up with them and there is all sorts of reasons, which make no sense, as we never had any of these problems before. <br> <br> I have now requested that they cancel my account, and I am moving back to my previous service provider. <br> <br> I will never deal with Truden again. It seems that I am just a number to them, and if they can't value my business as much as I do, then they are not the right company for me.

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