HORRIBLE, RED FLAG

Extremely poor service. If I could give 0 stars I would.

The experience with this team has been shocking from the first communication. From having to send multiple emails and DMs to get a pricelist, to receiving incorrect invoices multiple times. I booked with them as I was impressed with their work on Instagram.

After paying and booking with this team, the person communicating with me on WhatsApp informed me that I'm booked with her after I asked who my artist will be, but she let me know that I'm allowed to choose my artist. I then complimented her work but requested to see the portfolios of all the available artists so I can make an informed choice. I didn't receive the portfolios and was immediately moved over to another artist within minutes as the original person said she just booked another wedding for herself...

Obviously, I was shocked and wondering what kind of establishment this is as this was already highly unprofessional. I kept requesting the portfolios, multiple times over the next few weeks. Eventually, I was sent a few photos of the person’s work that I was booked with (the one I was passed onto when I first requested the portfolios).

I complimented the artist’s work, and gave up on requesting the multiple portfolios I was promised as I started to see that I will not receive them.

Then, I asked when I should book the trial for and never received a response.

That was it for me as I'm not willing to pay someone for a service that I have to beg to receive. I canceled the booking on the 19th of April 2023 and was promised a refund within 30 days. It never came. I kept following up, and was told they didn't have the money at the time but they are waiting for bookings in order to pay me. I kept following up, kept getting empty promises. They even said “we promise promise that we will refund - again we apologise for the inconvenience. We will keep to our promise. You have our word." I still didn’t receive it.

I even hired a lawyer to intervene but to no success. They've stopped responding to me altogether on all platforms.

They were happy to respond and act lovely when they wanted me to pay after receiving the quote, but as soon as I paid, the service dived to 0. Looks like my hard-earned R4205 is lining their pockets for the foreseeable future. A business that doesn't allow consumer-submitted reviews on any of their platforms is a HUGE red flag.