Bad Customer service and a ****

<p>I had an issue with my Golf 5GTI</p> <p> </p> <p>I took my car to Tru-Serv Automotive in Pretoria to redo my engine.</p> <p> </p> <p>When I spoke to him telephonically he seemed to know what he was doing.</p> <p> </p> <p>At first he told me that it would cost me not more than R15 000 to redo my engine, but in the end I had to pay him R 23 000 this is not money I have lying around. Like most people I work hard for my money.</p> <p> </p> <p>He sorted my engine out and I took the car, after a few days of driving I started having oil leaks and no power and also the timing chain sounded like it was loose.</p> <p> </p> <p>The thing is when he redone the engine he did not change the timing chain but put the old one.</p> <p> </p> <p><br />Which mechanic puts in the old timing chain when he has redone an engine that had a mileage of over 300 000km.</p> <p> </p> <p>I contacted him about the oil and the other problems and suggested I bring the car in on a Saturday, he sorted the oil leak out but not the timing chain and loss of power problem and said I should bring it the following saturday, after 2 days it started leaking oil again.</p> <p>I sent him an sms on Friday 9th June 2017 at 14.25pm to remind him of the appointment he only rep**** at 23.46pm that night cancelling the appointment. He said we should do it another so I agreed.</p> <p> </p> <p>I contacted him yesterday 12 June 2017 to tell him about the car and also send an sms to remind him of this saturday 17 June 2017 I am going to bring the car. When I contacted him he said he cannot do it on Saturdays and i should bring it during the week and I told him I will try but it is very difficult to get of work. The thing is he initially agreed to see me on a Saturday as he knew my situation and that is the only chance I have to bring my car.</p> <p>I called him today 13 June 2017 to inform him that I can't make it during the week and he said if can't then he won't help me as he has other customers and he cannot work on my car the whole day and put the phone down.</p> <p> </p> <p><br />I paid him R23000 of my money that I worked hard for and he was not willing to assist me, as a customer it should not be about when it suits him but about him going beyond the call of duty to help me.</p> <p> </p> <p><br />I am very disappointed in Tru-Serv and Jan Hendrick Pretorius, I will definitely not recommend any one to him.</p> <p>I will be taking this further and leave no stone unturned until I get my car sorted out and his business shut down.</p> <p>I did not want to do this but when he cut the call on me and was not willing to take responsibility, he forced my hand.</p> <p> </p> <p> </p>