Lack of alarm response and service

<p>I joined RSS security about 12 months ago to look after our alarm system and reaction at a house premises in Magaliessig. At the time we met with the sales person and explained that we had 6 months left on our rental so could not sign an extended contract. We were informed that we would be on a month to month contract so not to worry. We ended up renewing our rental for another 12 months at the house. Recently we have had problems with their response service where our alarm is triggered and we have no contact from response endangering our wellbeing. After this happened a few times in a week the security risk was apparent and I sent a cancelation and moved to a more efficient company being 24/7 security. We have disconnected their alarm when we moved to 24/7 and only 1.5 month later have I received a call to alert me that their alarm test has failed however have received many SMS’s (again no reaction to a potential security problem)</p> <p> </p> <p>After the last 2 months of struggling to get replies to my cancellation I was informed today by what is now TRSS as they merged with another security firm (my contract was signed to RSS) that I’m in a 24 month contract and they are unable to contact their sales agent to confirm otherwise and have therefore denied my cancelation. Firstly the fact that we are not getting reactions to potential security threats to our wellbeing and that they have not reacted to their own alarm test fails in 90 days witch I assume is a breach of agreement as I am paying for a service I do not receive on top of the fact that we were informed of a month to month agreement and now are stuck on a 24 month contract. Secondly I understand that under the Consumer Protection Act they do not have rights to deny my cancellation.</p>