Booking refund

I have made a booking with this company for a group of 10 people, two of the group members were involved in an accident and we had to cancel. I have been communicating with them regarding getting a refund but they are giving us the run around. They do not respond to emails and on calls they keep on saying "please call us tomorrow" it's been 2 weeks now with no clear explanations of when are we getting our money. The day I called them regarding the cancelation, they even told me that the night before there was a break in at the accommodation site- like also how safe are we at the venue if they get ******? They said I must call the accountant, the accountant is soo rude,he even hanged up before I finished talking to him.@Cristo @ Tropical Garden Lodge.