POOR SERVICE

I have contacted the owner of this business from last friday after he repairs our fridge first the fridge tripped our power but that was sorted then during sunday we experienced that our fridge then started to frost fast and defrost fast oncthe gas pipe and the water that comes from there have no place to evaporate to thus it fall back on the motor and wires that causes the fridge to trip our power again, and the water is on my whole kitchen floor. We called Rob the whole week and he said that he will come the afternoon at five and to date did not pitch on this work invoice namely 474 we have a 6 moths guarantee and it started from 13 March 2020, with the mere fact that he have excuses and dont pitch the guarantee is lapsing. He also told a friend that revered him this morning hetold me that it was raining and he had a big job which is a lie my husband have call recorder on his pjhone and that was not what he said yesterday he said something about rain the previous day and stilldid not pitch or contact us to make arrangements to come out and see why the pipes does that nor after my husband contacted him 2 times yesterdayand on call recorder he said he will come at 5 still did not come as today as well and it is the 19th of march 2020. When he took our money it was great service but to return to repair the problem is not great he is not doing what his guarantee says..... we paid him 3100 cash and no after service we dont think to have a fridge that works but can not work due to a problem and standing in the middle of our floorfor a week now is funny, and i will use these call recorders as well as photos and sms with pics to lodge a claim against him. I only want my fridge fixed as i paid for it.