Trojan **** to make one pay upfront knowing that they can't do the repair.

Wanted a repair to a Trojan exercise bike. They said yes, but I had to pay the call-out fee first. I paid and within an hour Sipho Chinga phones to say that they don't have spares for model. that I have wanted repaired I asked for a refund. That was 5 weeks ago. Three follow-up emails and they don't reply to any. Still no refund. Why take the money if you know that you can't repair it? This is a ***** & a ****. These are ******.