Trojan home gym terrible service -https://www.trojanhealth.co.za/trojan-products/

I bought a Trojan spinning bike from MAKRO last year (2020) i bought an extended warranty. The bike is defective and I have contacted Trojan Home Gym, a call was logged and was told I will get a call from a service agent. Nobody called. I have tried on several other events and always told that someone will call me back. Very very frustrating and poor customer service